Question 1

According to the text, a team refers to

Accepted Answer

A team is defined by a group of people working together towards a common goal, which involves cooperative effort.

Question 2

The coordinated effort by a group of persons working toward a common goal is the definition of

Accepted Answer

Teamwork is defined as the coordinated effort by a group of persons working toward a common goal.

Question 3

Michael, Maria, Carlos, William, and Tammie are members of a surgical team at a local hospital. As such, they engage in a coordinated effort in order to work toward the goal of providing quality care to their patients. Their ability to do this is defined as

Accepted Answer

Teamwork is the coordinated effort of a group of people working towards a common goal, in this case, providing quality care to patients.

Question 4

Uri Treisman's research focused on the relationship between teamwork and

Accepted Answer

Uri Treisman's research is well-known for exploring the relationship between teamwork, specifically collaborative learning environments, and student achievement, particularly in mathematics. His work has highlighted how collaborative learning strategies can significantly improve the academic performance of students, including those from underrepresented groups.

Question 5

The jigsaw method, as used by Aronson, was a(n)

Accepted Answer

The jigsaw method, developed by Elliot Aronson and his colleagues in the early 1970s, is an educational strategy specifically designed to foster positive interdependence among students of different racial and ethnic backgrounds, thereby reducing racial tensions and promoting empathy and cooperative learning in public school settings.

Question 6

The concept of synergy refers to the benefits of

Accepted Answer

Synergy refers to the concept that the combined effect of a team or group working together is greater than the sum of their individual effects. This emphasizes the benefits of teamwork, where collaboration leads to greater outcomes.

Question 7

According to Tuchman, it takes time for team members to develop a sense of trust, cohesiveness, and understanding of the norms that guide their behavior. Tuchman refers to this stage of team development as

Accepted Answer

Tuchman's model of team development includes the "norming" stage, where team members develop trust, cohesiveness, and an understanding of the norms that guide their behavior. This stage follows the "storming" phase, where conflicts and challenges are addressed, leading to a more organized and unified team.

Question 8

When we check up on ourselves as a member of a team, we need to be aware of our own values as well as the values of other team members. In other words, we need to show

Accepted Answer

Mindfulness involves being aware of one's own values and the values of others, which is crucial for effective teamwork and interpersonal interactions.

Question 9

According to the text, high performance teams

Accepted Answer

High performance teams engage in practices that avoid groupthink, allowing for diverse opinions and critical thinking. They also decenter and recenter, meaning they can shift focus and adapt as needed. Additionally, assessing their performance periodically is crucial for continuous improvement and addressing any issues promptly.

Question 10

In one exercise used in diversity training, a label is placed on each person in a small group. In the course of performing a task, these people are instructed to treat other individuals according to their labels. Labels might include expert, militant, smart, dumb, and secretary. The primary aim of this exercise is to illustrate which of the following obstacles to teamwork?

Accepted Answer

The exercise is designed to illustrate how stereotyping can be an obstacle to effective teamwork by assigning labels that influence perceptions and interactions, thereby affecting the group dynamics and potentially leading to biased treatment of team members.

Question 11

Which of the following is not one of the six approaches to conflict management discussed in the text?

Accepted Answer

Collate is not one of the six approaches to conflict management discussed in the text.

Question 12

According to Deborah Tannen, author of The Argument Culture, Americans traditionally emphasize

Accepted Answer

Deborah Tannen, in "The Argument Culture," argues that Americans traditionally emphasize winning an argument over understanding the other person's point of view, suggesting a culture that prioritizes debate and conflict over dialogue and comprehension.

Question 13

Fiona encounters conflict on her job almost daily. Consequently, she finds it helpful to "pick her battles" and avoid conflict whenever possible. Which of the following describes Fiona's approach to conflict management?

Accepted Answer

Fiona's approach to conflict management is described as circumventing. This means she chooses to avoid conflict whenever possible, rather than directly addressing every issue that arises. This approach is characterized by sidestepping or evading conflicts instead of confronting them head-on.

Question 14

Members of a virtual team cannot decide on a fair way to determine how they get paid for their work on a particular project, since team members live in a number of countries with different standards of living. Thus, they hire a neutral third person to help them reach a non- binding decision on their pay. This is an example of

Accepted Answer

This scenario describes mediation, where a neutral third party helps disputing parties reach a non-binding agreement. Unlike arbitration, the mediator does not make a decision for the parties.

Question 15

Rather than taking sides when it comes to conflict, Frieda and Dennis try to settle their differences through mutual concessions. In effect, each of them tries to give a little. Their approach to conflict management is

Accepted Answer

Compromise is the correct answer because it involves both parties making concessions to settle their differences, which is exactly what Frieda and Dennis are doing.

Question 16

A give-and-take process in which a neutral third person helps disputing parties reach a non- binding agreement is known as

Accepted Answer

Mediation involves a neutral third person, known as a mediator, who assists the disputing parties in reaching a non-binding agreement. Unlike arbitration, which results in a binding decision made by the arbitrator, mediation focuses on facilitating communication and negotiation between the parties to help them find a mutually acceptable solution.

Question 17

Which of the following is not one of the "ten principles of conflict management?"

Accepted Answer

"Criticize people rather than ideas" is not one of the ten principles of conflict management. Effective conflict management focuses on addressing and resolving issues or ideas rather than criticizing individuals, which can exacerbate conflicts rather than resolve them.

Question 18

Synergy is the concept that members of a team interacting cooperatively will accomplish much more than if they act alone.

Accepted Answer

Synergy refers to the phenomenon where the collective output, performance, or result of a group is greater than the sum of the individual efforts due to cooperative interaction, implying that teamwork can lead to enhanced outcomes.

Question 19

A virtual team works across space, time, and organizational boundaries.

Accepted Answer

Virtual teams operate across geographical, temporal, and organizational boundaries, often communicating and collaborating through electronic means.

Question 20

In comparison to face-to-face teams, virtual teams tend to experience fewer problems in terms of miscommunication and conflict.

Accepted Answer

Virtual teams often face more challenges related to miscommunication and conflict due to factors like lack of non-verbal cues, time zone differences, and reliance on written communication, which can lead to misunderstandings.

Quiz 6: Teamwork