What should always be done prior to placing a caller on hold?
A) Ask permission
B) Take a message
C) Pull the chart
D) Obtain their telephone number
Correct Answer:
Verified
Q1: The traditional channel of initial communication between
Q3: If you must keep a caller on
Q4: There are many ways to answer the
Q5: Which of the following calls should not
Q6: After taking a message regarding a patient's
Q7: All chart entries must be:
A) Dated
B) Signed
Q8: Almost all patients make their first contact
Q9: About how far away from your mouth
Q10: Before appointments can be made, the administrative
Q11: A primary consideration in scheduling is allotting
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