An assistant must screen calls according to the office policy, take complete and accurate messages, and __________________________.
A) Distract the caller
B) Follow proper telephone etiquette
C) Answer all questions that the patient may have
D) Only put through calls that they feel are important
Correct Answer:
Verified
Q31: While triaging a patient over the phone,
Q32: After taking a message regarding a patient's
Q33: A _ may be used to send
Q34: All chart notations must be signed and
Q35: The _ for cancellations and rescheduled appointments
Q37: Another word for telephone etiquette is telephone
Q38: You work in an oncologist office, and
Q39: The ideal time to answer a call
Q40: What is it called when patients with
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