Hope worked as an administrative medical assistant but was dismissed from her position after numerous patients complained about how they were greeted. Hope claims that she always used an appropriate verbal greeting with each patient. Which of the following may have contributed to the miscommunication between Hope and the patients?

Question

Quizplus · Accepted Answer

Nonverbal communication, including facial expressions and tone of voice, plays a significant role in how messages are received and interpreted. Even if Hope used appropriate verbal greetings, her nonverbal cues might have conveyed a different, possibly negative, message to the patients, leading to their complaints.

Hope Worked as an Administrative Medical Assistant but Was Dismissed