Consumers with high expectations tend to be more critical of service quality than those with low expectations.

Name: Consumers with high expectations tend to be more critical of service quality than those with low expectations.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Consumers with high expectations are more likely to scrutinize and evaluate the service they receive against their expectations, leading to a more critical assessment of service quality compared to those with lower expectations.

Consumers with High Expectations Tend to Be More Critical of Service