ACDs often used by large businesses are very sophisticated in that they can:

Question

Quizplus · Accepted Answer

ACDs (Automatic Call Distributors) are advanced systems used by large businesses to manage incoming calls efficiently. They can selectively route calls to specific customer service representatives based on criteria such as skill set or availability, track answer performance to monitor service levels, and evaluate call or traffic patterns to optimize staffing and call handling. Therefore, all the options listed are capabilities of sophisticated ACD systems.

ACDs Often Used by Large Businesses Are Very Sophisticated in That