To achieve a competitive advantage, a company must excel in all of the building blocks of competitive advantage-efficiency, quality, innovation, and responsiveness to customers.
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Q14: The attributes of many physical products include
Q15: In the value chain, research and development
Q16: Employee productivity is usually measured by output
Q17: With regard to quality as reliability, a
Q18: A company has a competitive advantage when
Q20: The price a company charges for a
Q21: Customer response time is the time it
Q22: Defection rate refers to the percentage of
Q23: Learning effects are cost savings that come
Q24: There is a positive relationship between the
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