A company can create quality as excellence by emphasizing attributes of service associated with the product that include all of the following except
A) ordering ease
B) prompt delivery
C) easy installation
D) increasing innovation
E) maintenance services

Question

Quizplus · Accepted Answer

While increasing innovation may be a way to improve the overall quality of the product, it is not typically an attribute of the service associated with the product. The other options listed (ordering ease, prompt delivery, easy installation, maintenance services) are all service-related attributes that can contribute to a perception of excellence in product quality.

A Company Can Create Quality as Excellence by Emphasizing Attributes