A business process is any activity that takes place within a functional area (i.e., marketing, operations, R&D, etc.).
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Q12: Strategic change refers to the movement of
Q13: Even when companies have been forced to
Q14: Bottom-up change is generally slower than top-down
Q15: Reengineering and TQM are both approaches to
Q16: Although internal managers may have the most
Q18: Managers are the only ones that can
Q19: Change is difficult at the divisional level
Q20: According to Hamel and Prahalad, a core
Q21: A company can increase the probability of
Q22: To increase the probability of commercial success,
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