A defect is an attribute of a product, either tangible or intangible, that falls short of customer expectations.
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Q1: The return-on-quality (ROQ) view of quality management
Q3: The optimum quality level maximizes total quality
Q4: The optimum quality level is always higher
Q5: Total quality management (TQM) assumes that improvements
Q6: Two generally accepted quality dimensions are product
Q7: A run chart is a chart that
Q8: The maximum and minimum desired levels on
Q9: A control chart describes variation in product
Q10: A histogram is a chart that shows
Q11: Cause-and effect-analysis involves formulating diagnostic signals that
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