Brice Corporation suspects that improper information given to customers by customer service is related to the time spent by employees in responding to customer service calls. The quality tool that would be most useful to Brice in diagnosing this relationship is:
A) Flowchart
B) Pareto chart
C) Cause-and-effect diagram
D) Scatter diagram

Question

Quizplus · Accepted Answer

A scatter diagram is the most useful tool for examining the relationship between two variables, in this case, the time spent by employees on customer service calls and the improper information given to customers. It helps in identifying patterns or correlations between these variables.

Brice Corporation Suspects That Improper Information Given to Customers by Customer