The decision to keep certain customers holding on the phone may be the result of customer profitability analysis.

Name: The decision to keep certain customers holding on the phone may be the result of customer profitability analysis.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Companies often use customer profitability analysis to prioritize service levels, which can lead to decisions about keeping less profitable customers on hold longer while prioritizing more profitable ones.

The Decision to Keep Certain Customers Holding on the Phone