When using a balanced scorecard approach, it is not possible to quantify the benefit received from employee training.
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Q7: A successful balanced scorecard is a random
Q8: The internal business process area of a
Q9: Balanced scorecards are primarily used by mid
Q10: A balanced scorecard contains only qualitative measures
Q11: A balanced scorecard contains both quantitative and
Q13: Employee productivity can be measured in either
Q14: The number of units inspected would be
Q15: Customer satisfaction is the degree to which
Q16: Customer value measures the revenues generated per
Q17: Logically, a cause-and-effect relationship exists between improvements
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