Customer satisfaction with current products and services is a lagging indicator.
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Q14: The number of units inspected would be
Q15: Customer satisfaction is the degree to which
Q16: Customer value measures the revenues generated per
Q17: Logically, a cause-and-effect relationship exists between improvements
Q18: Customer value reflects the degree to which
Q20: Market share is usually measured by the
Q21: Market share can be measured in terms
Q22: Poor financial performance can often be traced
Q23: The balanced scorecard is a causal model
Q24: The balanced scorecard uses only lagging indicators
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