Which of the following best describes the business and production process performance area of the balanced scorecard?
A) Indicates how the infrastructure for innovation and long-term growth should contribute to a company's strategic goals
B) Indicates how a customer oriented strategy adds financial value
C) Indicates how areas of the company should work to add value to customers
D) Measures the company's success in adding value to shareholders

Question

Quizplus · Accepted Answer

The business and production process performance area of the balanced scorecard focuses on internal business processes and how effectively and efficiently these processes operate to satisfy customer needs and expectations, thereby adding value to customers.

Which of the Following Best Describes the Business and Production