Aries Corporation places great importance on organizational learning to enhance the skills and capabilities of its employees. Ming Tsai, the Human Resources Manager of Aries, encourages all employees to acquire relevant skills and knowledge by attending evening courses in the local community college and special training sessions arranged in-house.
Tsai tracked the following data for the last four periods:
Required:
(a) From the above list of indicators, identify the leading and lagging indicators and indicate the cause-effect relationships.
(b) Comment on the trends present in the above indicators of organizational learning and growth. Do you believe that organizational capabilities are improving?
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