Which event will most likely affect patient satisfaction with the laboratory?
A) Results took a little longer than expected.
B) The phlebotomist was perceived as being rude.
C) The laboratory waiting area had music playing.
D) The phlebotomist forgot to wear her name badge.
Correct Answer:
Verified
Q1: CLSI standards are often used to monitor
Q3: A process that is usually implemented on
Q4: Accuracy in test results is how
A) appropriate
Q5: The focus of Quality Assurance is on
Q6: This is an institution-wide concept that involves
Q7: When should quality control activities be in
Q8: Ensuring that patients understand the purpose of
Q9: Deviations of the results for control substances
Q10: The way in which a procedure, such
Q11: Checking the expiration dates on evacuated tubes
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents