Which of the following would not be an example of a service metric?
A) Costs of claims handling.
B) Dock-to-stock cycle time.
C) Order fill rate.
D) Timeliness of order status updates provided to customers.
E) Time taken to answer customer inquiries.

Question

Quizplus · Accepted Answer

Costs of claims handling is a financial metric, not a service metric. Service metrics typically measure aspects related to the quality and efficiency of service delivery, such as timeliness, accuracy, and customer satisfaction.

Which of the Following Would Not Be an Example of a Service