The "Voice of the Customer (VOC)"can be defined as the process of capturing a customer's expectations, preferences, and aversions.

Name: The "Voice of the Customer (VOC)"can be defined as the process of capturing a customer's expectations, preferences, and aversions.
Brand: Quizplus
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Quizplus · Accepted Answer

The "Voice of the Customer (VOC)" is indeed a process that involves capturing and understanding the customer's expectations, preferences, and aversions to improve products or services.

The "Voice of the Customer (VOC)"can Be Defined as the Process