Tool Techies, Inc. uses phone surveys of customers to gather information about service and quality. This is an example of the management function of:
A) planning.
B) technical skills.
C) organizing.
D) controlling.
E) conceptual skills.

Question

Quizplus · Accepted Answer

Conducting phone surveys to gather information about service and quality is an example of the controlling function of management. This function involves measuring performance, comparing it with goals, and taking corrective action as needed. By using surveys, Tool Techies, Inc. is monitoring and evaluating the quality of their service to ensure it meets their standards and objectives.