Once a transaction has been completed with a buyer, the seller's job is done.
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Q21: "Customer service"and "customer satisfaction"can be used interchangeably
Q22: Customer service has three components: pre-transaction (before
Q23: Customer service indicates the fulfillment that customers
Q24: From the perspective of the marketing concept,
Q25: Simply stated "transshipments"refer to moving products between
Q27: An important element of post-transaction customer service
Q28: Consistency in all aspects of customer service
Q29: While large companies collect literally thousands of
Q30: The perfect order percentage attained by the
Q31: The concept of the "perfect order"is related
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