Nikki Williams
Nikki Williams was working as the sales manager for Industrial Instruments. Some of the sales executives were showing signs of burnout. They were losing interest in their jobs and were no longer motivated to gain new accounts. The reward system focused on old reliable accounts, but Nikki was now under pressure to expand the customer base. Nikki had recently been to a seminar on corporate value systems. She recognized that the company's CEO wanted to change the way employees thought about the firm and the way they related to one another. She further recognized that a lasting solution to her problem required a fundamental shift in perception.
-To affect the value system, Nikki will be working primarily with:

Question

Quizplus · Accepted Answer

Nikki will primarily be working with the internal environment, which includes the employees and their attitudes and beliefs about the company. She will need to address the reward system and find ways to motivate and engage the sales executives in order to achieve the CEO's goals for the company. While the general and external environments may influence the company's overall direction and strategy, they are not the focus of Nikki's efforts to address the specific problem of burnout amongst the sales executives. The task environment relates to the specific industry and competitors, which is also not directly relevant to this problem. Therefore, the best choice is C, the internal environment.

Nikki Williams Nikki Williams Was Working as the Sales Manager for Industrial