In a health care setting, which would be the preferred manner to place a caller on hold?
A) Pick up the phone and say, "Hold please."
B) Answer the phone and allow the caller to give the reason for calling, then ask him or her, "May I put you on hold for a few moments?"
C) Place the caller on hold without speaking to him or her so you can finish the other call faster.
D) Answer the phone and ask the caller to call back later.

Question

Quizplus · Accepted Answer

When placing a caller on hold, it is important to be polite and respectful. The best way to do this is to answer the phone and allow the caller to give the reason for calling, then ask him or her, "May I put you on hold for a few moments?" This way, the caller knows that you are aware of their presence and that you are not simply ignoring them.

In a Health Care Setting, Which Would Be the Preferred