Sadly, which of the key steps in Arnold's suggested job search process is too often not actually done?

Name: Sadly, which of the key steps in Arnold's suggested job search process is too often not actually done?
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Question

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Making a follow-up call to set up an interview is often overlooked in the job search process. Many job seekers fail to take this proactive step after submitting their application or resume, missing a critical opportunity to express their interest and potentially secure an interview.

Sadly, Which of the Key Steps in Arnold's Suggested Job