In addressing the Tylenol issue, Johnson and Johnson displayed ethical leadership by
A) Having only one person designated to talk to the press
B) Set up a hotline so customers could ask questions about the product
C) Recalled all of the product
D) Offered incentives for customers to continue to buy the product
E) B and C

Question

Quizplus · Accepted Answer

Johnson & Johnson set up a hotline for customer inquiries and recalled all of the product, demonstrating transparency, responsibility, and a commitment to consumer safety.

In Addressing the Tylenol Issue, Johnson and Johnson Displayed Ethical