Caroline was feeling guilty about having said she would not help a friend move into her new apartment. When she came across an old woman who needed help crossing the street, Caroline quickly offered her assistance. Her behavior could be explained by

Question

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The negative-state relief model suggests that people help others to alleviate their own negative emotions, such as guilt. Caroline's assistance to the old woman can be seen as an attempt to relieve her guilt from not helping her friend.

Caroline Was Feeling Guilty About Having Said She Would Not