A strategy to generate customer satisfaction with ________ and ________ can result in reduced complaining behaviors.
A) tangibles, responsiveness
B) empathy, assurance
C) tangibles, reliability
D) empathy, reliability
Correct Answer:
Verified
Q15: Long-distance cruise ship crossings are typically restricted
Q16: Which of the following factors figures as
Q17: Which of the following statements does NOT
Q18: The _ has responsibility for the safety
Q19: The development of high speed rail service
Q21: Transportation has become so efficient that we
Q22: Passenger ferry routes have been designed to
Q23: Trains have become so significant in Europe
Q24: The success of the Eurailpass is based
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