Which of the following would NOT be considered one of the management methods that ensures high-quality service?
A) the learning and understanding of customer wants
B) taking on the role of a boss and not that of a coach
C) the emphasizing of team goals
D) the selecting and training of the right team
Correct Answer:
Verified
Q11: In the tourism industry, which of the
Q12: Which of the following is NOT a
Q13: Services are _.
A) tangible
B) not perishable
C) easy
Q14: The physical aspects of services that we
Q15: Which of the following is NOT a
Q17: "Turning the guest's frown upside down" is
Q18: Which of the following is NOT a
Q19: The acronym TIPS stands for _.
A) To
Q20: All of the following are areas that
Q21: When a water park host suggest you
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