Which of the following is NOT a common negative break in service supported by research findings?
A) inattention or rudeness
B) suggestion for a place to dine by a front desk clerk
C) failure in the core service
D) unwillingness to accommodate a customer's special needs
Correct Answer:
Verified
Q13: Services are _.
A) tangible
B) not perishable
C) easy
Q14: The physical aspects of services that we
Q15: Which of the following is NOT a
Q16: Which of the following would NOT be
Q17: "Turning the guest's frown upside down" is
Q19: The acronym TIPS stands for _.
A) To
Q20: All of the following are areas that
Q21: When a water park host suggest you
Q22: Facilitating goods are tangible items that support
Q23: Quality is only subjective in nature.
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