Quality in services can be specifically defined and measured.
Correct Answer:
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Q30: Learning organizations are dedicated to continuous improvement
Q31: Employees who are trained to follow policies
Q32: Turnover decreases when employees are able to
Q33: Research shows that positive breaks from service
Q34: The customer's level of satisfaction is influenced
Q36: Interactions between service employees and customers are
Q37: Assurance refers to employees' willingness to help
Q38: Human resource departments are also called human
Q39: Recognizing individual efforts that lead to team
Q40: People are more consistent than machines.
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