Labor costs are considerable in many service organizations and can exceed 70% of operating costs.
Correct Answer:
Verified
Q36: Interactions between service employees and customers are
Q37: Assurance refers to employees' willingness to help
Q38: Human resource departments are also called human
Q39: Recognizing individual efforts that lead to team
Q40: People are more consistent than machines.
Q42: A customer is more likely to return
Q43: First class airfares can be five times
Q44: Flight attendants are considered the first "ambassador"
Q45: Globalization has caused the need for diversity
Q46: Breaks in the script are always a
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