A new tracking system was implemented at Roadworks. Workers, however, avoided using it because it looked so complicated, though in actuality, the new system was easier than the former. As a manager of these workers, what would you do to best minimise this source of resistance at this stage?
A) clarify intentions and methods
B) delay change and await a better time
C) offer information and encouragement
D) make sure that everyone is using the new system

Question

Quizplus · Accepted Answer

Offering information and encouragement helps address the workers' misconceptions about the new system's complexity and supports them in adapting to the change.

A New Tracking System Was Implemented at Roadworks