Maria realised that many of the employees were overwhelmed by all the on-line forms that were needed to request parts at the local car dealership. She simplified the forms and their language and reduced the number of screens needed. Productivity increased. Under what concept does Maria's action fall?

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The Answer of Maria realised that many of the employees were overwhelmed by all the on-line forms that were needed to request parts at the local car dealership. She simplified the forms and their language and reduced the number of screens needed. Productivity increased. Under what concept does Maria's action fall?

Maria Realised That Many of the Employees Were Overwhelmed by All