Shoshanna is manager of a customer service firm where she oversees five subordinates. To help her subordinates learn more about the different roles within the company, Shoshanna regularly assigns them tasks that are not part of their normal routine. This is an example of:
A) responsibility.
B) delegation.
C) staff authority.
D) line authority.
E) the scalar principle.

Question

Quizplus · Accepted Answer

This is an example of delegation, which is the process of assigning tasks and responsibilities to subordinates. By assigning tasks outside of their normal routine, Shoshanna is providing learning opportunities and helping her subordinates develop new skills and knowledge.

Shoshanna Is Manager of a Customer Service Firm Where She