Rolf was giving a speech at a conference. After he said something somewhat controversial, he noticed several members of his audience frown and cross their arms across their bodies. Rolf responded by rephrasing his statements. Which of the skills of effective speaking did Rolf use in this exchange?

Question

Quizplus · Accepted Answer

Rolf demonstrated the skill of welcoming feedback by observing his audience's non-verbal reactions (frowning and crossing arms) and adjusting his message accordingly. This shows he was open to the feedback his audience was giving through their body language, even though it was not verbal.

Rolf Was Giving a Speech at a Conference