When managers who express positive emotions such as happiness, enthusiasm, and appreciation trigger these same positive emotions in employees, __________ is happening.
A) perceptual selectivity
B) cognitive dissonance
C) social awareness
D) self-efficacy
E) emotional contagion

Question

Quizplus · Accepted Answer

When managers trigger positive emotions in employees, it is known as emotional contagion. This refers to the process of one person's emotions spreading to another person. In this case, the positive emotions of the manager are spreading to the employees, creating a more positive work environment. Perceptual selectivity is the process of filtering information based on one's beliefs and experiences. Cognitive dissonance refers to the discomfort that arises when one holds conflicting beliefs or attitudes. Social awareness refers to the ability to accurately understand the emotions and perspectives of others. Self-efficacy refers to one's belief in their ability to successfully accomplish a task.

When Managers Who Express Positive Emotions Such as Happiness, Enthusiasm