According to Egan, the communication skills involved in responding with empathy have three dimensions. These are ____.
A) know-how, tact, and discretion
B) perceptiveness, know-how, and assertiveness
C) openness, agreeableness, and sensitivity
D) openness, sympathy, and tact

Question

Quizplus · Accepted Answer

Egan's model of empathy involves perceptiveness (understanding the client's feelings), know-how (the ability to communicate that understanding), and assertiveness (the willingness to share that understanding with the client).

According to Egan, the Communication Skills Involved in Responding with Empathy