A woman and her two children walk into a homeless shelter. It is apparent they are hungry, dirty, and the children are crying. The shelter attendant refuses them admittance, although there is ample room in the shelter, because the mother does not have the proper identification card. This is an example of

Question

Quizplus · Accepted Answer

Goal displacement occurs when the original goals of an organization are displaced by new goals, such as rigid adherence to rules, which in this case is the requirement for an identification card over the immediate need to provide shelter.

A Woman and Her Two Children Walk into a Homeless