The four key perspectives of the balanced score card as defined by Kaplan and Norton include all of the following except:
A) financial
B) stakeholder
C) customer
D) internal business process
E) learning

Question

Quizplus · Accepted Answer

The balanced scorecard includes the financial, customer, internal business process, and learning and growth perspectives. The stakeholder perspective is not one of the original four perspectives defined by Kaplan and Norton.

The Four Key Perspectives of the Balanced Score Card as Defined