Benchmarking
A) cannot be used in conjunction with TQM
B) makes use of "best practices" in a particular functional area
C)is not currently used in the public sector
D)all of the above

Question

Quizplus · Accepted Answer

Benchmarking involves comparing one's business processes and performance metrics to industry bests or best practices from other industries. It does not exclude its use with Total Quality Management (TQM), is not limited to the private sector, and thus, can indeed make use of "best practices" in a particular functional area.