The New Public Management endorses the use of congressional "casework" because it promotes efficiency.

Name: The New Public Management endorses the use of congressional "casework" because it promotes efficiency.
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The New Public Management (NPM) emphasizes efficiency, effectiveness, and the use of private sector management practices in the public sector, rather than specifically endorsing congressional "casework," which involves legislators assisting constituents with government agencies.

The New Public Management Endorses the Use of Congressional "Casework