Many firms are using social media to listen to customers.

Question

Quizplus · Accepted Answer

Many firms have recognized the importance of social media in listening to their customers' feedback and incorporating their suggestions into their products and services. Social media platforms such as Twitter, Facebook, and Instagram allow businesses to interact with their customers directly and receive real-time feedback. This enables companies to identify areas for improvement and make changes accordingly.

Many Firms Are Using Social Media to Listen to Customers