"Change the business" measures are those most critical to the achievement of strategic objectives and evaluate organizational performance.
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Q1: Market share is inversely related to perceived
Q2: Firms focused on differentiation produce high volumes
Q3: Flexibility refers to the ability to produce
Q4: Standard products are the basis for cost-leadership.
Q5: Success with the positive side of quality
Q7: One way of viewing the role of
Q8: The vision is deployed through the development
Q9: Affinity diagrams allows for "lateral thinking" rather
Q10: A tree diagram brings the issues and
Q11: Matrix diagrams provide a picture of how
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