Which of the following statements is true about various service components: degree of customer contact and interaction, the degree of labor intensity, and the degree of customization?
A) A railroad is high in labor intensity but low on the other two dimensions.
B) An interior design service would be low in all three dimensions.
C) A hair-stylist would be high in all three dimensions.
D) A fast-food restaurant would be high in customization and customer contact, but low in labor intensity.

Question

Quizplus · Accepted Answer

A hair-stylist service involves high degrees of customer contact and interaction as the stylist directly engages with the customer to understand their needs and preferences. It is high in labor intensity because the service is predominantly delivered through skilled labor rather than automated processes. Lastly, it is high in customization as the service is tailored to the individual preferences of each customer, making option C correct.

Which of the Following Statements Is True About Various Service