According to Juran, top management speaks in the language of _____, workers speak in the language of _____.
A) costs; earnings
B) dollars; things
C) statistics; workhours
D) power; loyalty

Question

Quizplus · Accepted Answer

Juran highlighted a fundamental communication gap in organizations, where top management often discusses and thinks in terms of financial metrics ("dollars"), while workers are more focused on the tangible aspects of their jobs ("things"). This distinction underscores the need for effective translation mechanisms within organizations to bridge the gap between different perspectives and languages.

According to Juran, Top Management Speaks in the Language of _____