Tiffany recently discovered that the reject rate for her department has exceeded the standard for performance in this area. What should Tiffany do to exercise effective control?
A) She should order more training for her workforce.
B) She should contact the maintenance department and have them come fix her machinery.
C) She should suspend the low-performing workers in her department.
D) She should investigate and discover the cause of the problem.
E) None of these

Question

Quizplus · Accepted Answer

To exercise effective control, Tiffany should investigate and discover the cause of the problem. This will help her to identify the specific issues that are causing the high reject rate and enable her to take corrective action. Ordering more training for her workforce or suspending low-performing workers may not address the root cause of the problem. Contacting the maintenance department to fix machinery may be necessary, but should only be done after investigating the root cause of the high reject rate.

Tiffany Recently Discovered That the Reject Rate for Her Department