Mack is a new head of information technology (IT) operations at a regional retail firm. He has inherited a unit that has low morale, poor performance, and high turnover. He needs to find a way to empower his employees. Based on the information below, identify which dimension he has chosen to employ.
-The previous IT manager rarely held meetings, except to lecture to employees and give them news. Mack takes a different approach. He holds more frequent meetings where employees are asked for their ideas to make the IT system more effective for internal clients. He also asks employees for their candid views on the company's strategies, then summarizes and conveys to more senior executives in the company. These meetings will likely give employees are greater sense of ________
A) meaning.
B) self-determination.
C) independence.
D) impact.
E) capacity.

Question

Quizplus · Accepted Answer

By involving employees in decision-making and conveying their ideas to senior executives, Mack is giving them a sense of impact, as they can see how their contributions influence the organization.

Mack Is a New Head of Information Technology (IT) Operations