Jiana is a flight attendant for a large airline. She exclusively works a long flight from Japan to New York and is expected to constantly maintain a positive attitude no matter what situation arises. Over the years, Jiana has noticed that when dealing with Americans, emotions tend to run higher, and she often feels frustrated, as opposed to Japanese flyers who tend to be more reserved in stressful or unhappy situations. Jiana has spoken with her supervisor about the stress caused when working with the American emotionality and hopes some suggestions for resolution will be made.
-Jiana's job requires a high amount of

Question

Quizplus · Accepted Answer

Jiana's job requires a high amount of emotional labor, as she must manage her emotions and maintain a positive attitude despite the stress and emotional situations she encounters with passengers.

Jiana Is a Flight Attendant for a Large Airline