Acme Corp needed to improve customer service practices among its employees. To achieve this, a team was formed, consisting of a dozen respected employees selected from various departments who operated largely outside of organizational constraints. Acme Corp's customer-first task force mainly applies which approach to organizational change?
A) appreciative inquiry
B) process consultation
C) parallel learning structures
D) sequential interventions
E) top-down approach

Question

Quizplus · Accepted Answer

Parallel learning structures involve creating a team or group that operates outside of the usual organizational constraints to develop and implement new ideas or practices, similar to the task force described.

Acme Corp Needed to Improve Customer Service Practices Among Its