Flathery's Goods wants to introduce a new procedure to improve how customer requests are handled. This change will require employees to break old routines and adopt new role patterns. They decide to adopt two new programs. One asks the employees to learn how to work as teams as the company changes. The other involves forming task forces within the company to help determine new customer service practices.
-Flathery's Goods second half of their strategy is the formation of task forces to minimize resistance, or a(n) ________ strategy.
A) communication
B) learning
C) stress management
D) negotiation
E) employee involvement

Question

Quizplus · Accepted Answer

Employee involvement is a strategy that involves engaging employees in the change process, such as forming task forces, to minimize resistance and gain their input and commitment.

Flathery's Goods Wants to Introduce a New Procedure to Improve